Terms and Conditions for Gardeners Hadley Wood

These terms and conditions set out the basis on which gardening services are provided by Gardeners Hadley Wood to domestic and commercial clients. By making a booking, the client agrees to these terms, which are designed to create a clear understanding of the service scope, pricing, responsibilities, and legal requirements that apply to garden maintenance, clearance, seasonal work, and related tasks. These terms are intended to be fair and practical, while also reflecting the standards expected of a professional gardeners Hadley Wood service operating in the UK.

For the purposes of this agreement, references to “we”, “us”, and “our” mean the gardening service provider, and references to “you” and “your” mean the customer or person instructing the work. These terms apply to all services unless we agree a different arrangement in writing. Any variation must be confirmed before the work begins. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only for the specific points it addresses.

We aim to keep our service transparent, with expectations set out clearly from the start. Whether the work involves routine lawn care, hedge cutting, planting, weeding, or more extensive garden maintenance, the same principles apply: clear booking, fair payment terms, safe working conditions, and compliance with relevant law. These terms should be read carefully before a booking is confirmed.

1. Booking process

Bookings may be made by requesting a quotation or estimate for the required gardening work. Once details of the job have been reviewed, we may provide a fixed price, an hourly rate, or a provisional estimate depending on the nature of the work. A booking is only confirmed when the customer accepts the quotation or estimate and we confirm the appointment or schedule. Until then, no obligation to carry out the work exists on either side.

When arranging a booking, you must provide accurate information about the garden, access arrangements, any known hazards, and the services required. If the details provided are incomplete or inaccurate, we may need to revise the quotation, amend the timetable, or decline the work. Any description of services should be as specific as possible, especially where the work involves waste removal, height-related tasks, specialist equipment, or time-sensitive planting.

We reserve the right to refuse or postpone a booking where conditions are unsafe, the requested work falls outside our competence, or the customer has previously failed to comply with payment or access obligations. Appointment times are usually arranged within reasonable working hours, but exact arrival times cannot always be guaranteed due to travel, weather, or the nature of outdoor work. A reasonable window for arrival may be provided, and the work may be rescheduled if conditions prevent safe completion.

2. Scope of services

Our services may include garden maintenance, pruning, hedge trimming, lawn care, leaf clearance, weeding, soil preparation, planting, and general tidying. Any additional tasks not specifically included in the original booking may be treated as extra work and charged accordingly. The service scope is limited to the agreed work and does not automatically include disposal of all materials unless stated in writing.

We will use reasonable skill and care in carrying out the agreed gardening services. However, natural variations in plant condition, weather, season, soil quality, and prior maintenance can affect the final result. As living materials are involved, no guarantee can be given that plants will thrive or that every outcome will be identical to a previous appearance or expectation. The customer acknowledges that gardening services may improve, maintain, or restore a space, but cannot always achieve a uniform or permanent result.

Where specialist services are requested, such as tree work, pesticide treatment, or large-scale clearance, we may require additional information, protective measures, or separate terms. Any such work will only proceed if it is lawful, safe, and properly authorised. We may also decline to apply treatments or use equipment where circumstances make that inappropriate.

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, payment becomes due on completion of the work, although deposits, staged payments, or advance payment may be required for larger or specially arranged jobs. We may request payment before the start of work where materials have been purchased or where the booking involves substantial labour or reserved time.

Accepted payment methods may include bank transfer, card payment, or other agreed means. Cash may be accepted only if confirmed in advance. Invoices, if issued, should be paid by the date stated on the invoice. Late payment may result in additional charges, suspension of future services, or recovery action where necessary and lawful. Any administration costs reasonably incurred in recovering overdue sums may also be added where permitted by law.

If a quotation is based on estimated time or on-site assessment, the final price may differ if the work proves more extensive than initially described. We will normally discuss any significant change with you before continuing. If the customer asks for additional services during the visit, these will be charged separately unless included in the original agreement. Prices may also change if access is delayed, equipment is needed unexpectedly, or waste volumes exceed the agreed allowance.

3. Cancellations and rescheduling

You may cancel or reschedule a booking by giving reasonable notice. Because gardening work is often organised around weather, staffing, and seasonal demand, cancellations made at short notice may still require a charge. If we have set aside time, travelled to the property, or arranged materials specifically for your job, we may charge a cancellation fee to cover our loss. The amount will be reasonable and proportionate to the circumstances.

If you need to change the appointment, please notify us as soon as possible so that we can try to rearrange it. We may also reschedule if conditions are unsuitable for safe or effective work, including severe weather, waterlogged ground, frost, high winds, or other factors that prevent proper completion. In such circumstances, we will make reasonable efforts to offer an alternative date.

If we must cancel due to illness, equipment failure, weather, or any other genuine reason beyond our control, we will notify you as soon as reasonably practicable and arrange a new date where possible. We will not be responsible for indirect losses caused by cancellation, such as inconvenience or missed personal arrangements, provided we have acted reasonably. This does not affect any rights you may have under applicable consumer law.

4. Liability and customer responsibilities

We will carry out all gardening services with reasonable care and skill. However, our liability is limited to losses that are a foreseeable result of our negligence or breach of these terms. We are not responsible for pre-existing damage, hidden defects, unsafe structures, underground services, weakened plants, or damage caused by conditions outside our control. You should tell us in advance about any fragile items, concealed hazards, irrigation systems, cables, animal enclosures, ponds, or other features that may be affected by the work.

It is your responsibility to ensure that we have safe and reasonable access to the property at the agreed time. Where gates, locks, dogs, children, or restricted access may create difficulties, you must make appropriate arrangements. If access is delayed or prevented, we may charge for wasted time or a return visit. You should also ensure that the area to be worked on is reasonably clear of personal belongings and valuables.

We do not accept responsibility for consequential losses, loss of profits, or indirect damage arising from the service, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are found liable, our responsibility will generally be limited to the value of the relevant booking or the amount permitted by law, whichever is appropriate in the circumstances.

5. Waste regulations and disposal

Garden waste must be handled in accordance with UK waste law. If we remove waste as part of the service, we will do so in a lawful and responsible manner. This may include green waste such as grass cuttings, branches, leaves, and plant matter, provided such waste has been agreed for collection. Waste will only be transported, transferred, or disposed of at licensed facilities or through permitted arrangements.

The customer remains responsible for ensuring that any waste presented for removal is lawful to transport and free from hazardous or prohibited materials unless we have explicitly agreed otherwise. We do not accept responsibility for hidden contaminants, domestic rubbish mixed with garden waste, asbestos, chemicals, clinical waste, oil, gas cylinders, or other controlled materials. If such items are discovered, we may stop work, isolate the area if appropriate, and charge for the time spent dealing with the issue where lawful.

If waste is left on site for collection later, it remains the customer’s responsibility until we have taken possession of it under the agreed arrangement. Where skip hire, bulk removal, or special disposal is required, extra charges may apply. We may also refuse to remove waste if doing so would breach environmental, waste carrier, or duty-of-care requirements. Our aim is always to operate in a compliant and environmentally responsible way.

6. Weather, seasonal conditions, and living materials

Gardening services are affected by weather and seasonal conditions, and you acknowledge that these factors may influence timing and results. Rain, frost, drought, or storms may prevent mowing, pruning, digging, planting, or spraying from being completed to the standard or schedule originally intended. We may adjust the work plan to protect plant health, soil structure, and safety. If conditions make the service unsuitable, we may advise postponement without liability for delay.

Because plants are living materials, no guarantee is given as to survival, flowering, colour, growth rate, or long-term condition unless specifically agreed in writing and supported by appropriate maintenance requirements. Advice given during a booking should be treated as practical guidance rather than a warranty unless expressly stated otherwise. The customer is responsible for ongoing watering, feeding, and aftercare where required.

Where a service involves cutting, reshaping, or reducing plants, the customer accepts that the appearance may temporarily differ from what was expected. This is especially true during periods of active growth or dormancy. We will act in accordance with good horticultural practice, but natural variation should be expected in all garden work.

7. Complaints and dispute handling

If you are dissatisfied with any aspect of the work, you should notify us within a reasonable time after completion. We may ask for photographs, a description of the issue, or an opportunity to inspect the work. This allows us to assess the matter properly and, where appropriate, put it right. We will consider complaints fairly and in good faith.

Minor issues may often be resolved by re-visiting the property, adjusting the work, or offering a reasonable remedy. A complaint will not automatically entitle the customer to withhold payment for all services provided, particularly where most of the agreed work has been completed properly. Any dispute should be handled constructively and in line with these terms.

Nothing in this section affects your statutory rights. If a disagreement cannot be resolved informally, either party may pursue the matter through the courts or any other lawful dispute resolution process. We encourage both sides to act reasonably, preserve relevant evidence, and avoid unnecessary delay.

8. Governing law

These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may benefit from mandatory rights under UK consumer protection legislation, and nothing in these terms is intended to limit those rights unlawfully. Any court proceedings shall be brought in the courts of England and Wales, unless the law requires otherwise.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right under these terms shall be treated as a waiver of that right.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions. They are intended to support a professional, reliable, and lawful service for customers seeking gardening work from Gardeners Hadley Wood, while maintaining clarity around payment, responsibility, safety, waste handling, and legal compliance.